We build it around your business, train it on your answers and run it for you. Day or night, on WhatsApp. You don't set anything up and you don't learn new software.
Our target: a first reply within 60 seconds, at any hour.
Run a clinic? It books the appointment.
What kind of business do you run?
Hi, do you have anything for a back treatment on Thursday evening?
Hi, yes. Thursday has 6:30 pm and 7:15 pm with a physiotherapist. Which suits you? I just need your name to hold it.
What it's doing
When someone messages you, they are often messaging your competitors too. They book with whoever answers first.
At 11 pm, on a Friday, or while your team is with a customer.
Ads, listings, word of mouth. Then the enquiry sits in your own WhatsApp until someone has a minute.
You check your phone at dinner, at night, on holiday. Someone who took the time to message you deserves an answer. So do you.
If customers message you to book, to order or to ask “how much?”, your front desk is where you win them or lose them.
Your day: Patients message at night about a treatment, a price or a slot. Your front desk replies in the morning, and some have already booked elsewhere.
Your front desk employee: answers treatment and timing questions from your approved list, offers open slots, books the appointment and reminds the patient the day before. It never gives medical advice. Clinical questions go to your team.
Your day: Your team is with clients all day. WhatsApp fills up with “any slot today?” and nobody can reply between appointments.
Your front desk employee: shows open slots, books and moves appointments, and reminds clients the day before.
Your day: Enquiries arrive at all hours, and the agent who replies first gets the viewing.
Your front desk employee: answers on the listing, asks about budget, area and timing, books the viewing in the agent's calendar and hands serious buyers to the agent.
Your day: Orders come in on WhatsApp with half the details. Your team spends the day asking for the date, the size and the address.
Your front desk employee: takes the full order, checks notice times and delivery areas, confirms every detail and passes a clean order to your team.
Your day: Every enquiry asks “how much?”. Your team can't quote without details, and by the time they call back, the customer has hired someone else.
Your front desk employee: asks the questions your team needs, books the site visit or the job and hands over a complete lead. It never guesses a price.
Your day: Parents and students ask about courses, timings and fees in the evening, after your admin team has gone home.
Your front desk employee: answers course questions, books a trial class or a consultation and follows up with those who didn't book.
If your customers message you to book, to order or to ask for a quote, it fits. Tell us about your business.
See your own front deskFive quick questions about your business. Your answers stay in your browser. We only see them if you send them to us.
About 156 of your 173 enquiries a month wait too long for a reply. That is about 9 customers a month, roughly AED 2,600 a month, AED 31,200 a year. It pays for itself at 4 customers a month.
We assume about 4 in 10 enquiries arrive in the evening or at the weekend, and that the longer people wait, the more of them book elsewhere: about 1 in 20 when you reply within minutes, 1 in 4 after a few hours, and more than half after a few days.
This is an estimate from your answers, not a promise. On the call we look at your real WhatsApp together.
See your own front deskPrrowess started inside Purrple Orryx, an events company that has run in Dubai since 2013 and lives on enquiries. We built our first front desk employee, Aisha, for ourselves. She is the first point of contact on WhatsApp and email. She asks the right questions, sends the team a summary, logs every enquiry and notes where it came from. Then we started building them for other businesses.
Built and run in Dubai by Purrple Orryx DWC LLC.
Built for owners who want to run their business, not learn software.
On a 30-minute call we learn how you work. Within 24 hours we build your front desk employee from your website and Instagram.
You message it as one of your customers and see what it does. Then connect your WhatsApp in two minutes by scanning a code, tell us who should get the handovers, and approve its first answers. A small setup fee and your first month, and we start.
It starts with the enquiries nobody got to, then takes on the rest. Every Monday you get a one-page report: enquiries, reply times, what was booked and what it handed to your team.
The rules it works by
It starts by answering and booking. When you're ready, it can take on more: reminders before appointments, follow-ups on quotes, asking happy customers for a review, and reaching back out to old enquiries. It keeps everything it has learned about your business.
Run a project business, such as fit-out, MEP or renovation? See what a digital employee does for project teams.
Live in 7 days, or you get everything back, as long as you give us what we ask for on time. If it isn't right for you in the first 30 days, you get your first month back.
We take on up to 3 new businesses a month, so each one is set up properly and gets the full benefit.
Tell us about your business. On a 30-minute call we learn how you work. Within 24 hours we build a front desk employee from your website and Instagram, and show it to you on a second call.
No. A reply tool follows a script. A front desk employee works out what the customer needs, checks your rules, books the next step and hands over to your team when a person should take it. We build it for your business and run it for you.
It only answers from what you have approved. Anything it isn't sure of goes to your team instead of being guessed. We check its conversations every week and correct it. Like a new employee, it can make mistakes, so it never confirms anything you haven't allowed it to.
Yes. You keep your number and keep using WhatsApp on your phone. You can read every conversation it has.
Two short calls, scanning a code to connect WhatsApp, and approving its first answers. We do the rest.
A small setup fee, then a monthly fee based on how many enquiries you get. We give you the exact price on the call, after we've looked at your leak together. It costs less than the hire you would otherwise make.
7 days from the call where you start. If we miss that, and you gave us what we asked for on time, you get everything back.
No. It takes the first reply and the repetitive questions, so your team can spend time on the customers in front of them.
If your customers message you to book, to order or to ask for a quote, it fits. We build it around how your business works, so a clinic's front desk and a bakery's front desk do different things. On the call we tell you honestly if it's not a fit.
Ankur Agarwal, in Dubai. Prrowess is run by Purrple Orryx DWC LLC, an events company in Dubai since 2013.